If you have a problem with your computer, tablet or mobile device that you are unable to resolve yourself, you are likely to need help from an expert. Our techies use a remote support service that allows us to access your computer remotely from our office. This remote technical support enables our engineers to access the same information and see what you are seeing on screen, this helps our engineers resolve your problems quickly and efficiently. Asking yourself, “do I want to share my PC with another person?” you have no need to worry. Our expert techies are fully trained and work with the utmost discretion, we resolve the problems you have and nothing more. You will see the connection status during your session and when our engineers have finished, you will see that they sign out from your computer, and this ends the remote support session completely. In addition, our techies are unable to access your computer without your permission. We also use industry leading remote software which gives you further peace of mind. The process is quick and easy, and as our techies are experts in their field and highly professional, they work quickly to resolve your issues with no delay. Working with our values, ‘care, transparency and excellent service’ at the heart of everything we do, we treat you with the respect that you deserve, ensuring that you receive a first class and friendly service.
How does the process work?
When you have a problem that you cannot resolve, start an instant chat on our website and describe the problem. One of our experienced techies will then guide you through the process. Once we understand the problem and feel confident that we can resolve the issue we will ask you to make a quick payment before we start the process. Next step is to install a remote utility which is very easy to use. You download the utility, run it, and then provide us with a code which will allow us to access your computer remotely. You are in control of the whole process and can stop it at anytime. You will also be able to see everything we do while fixing the problem, and if we can’t resolve the issue, we will refund your payment. That’s all there is to it.